Customer Communications
AI Portal
For global retailers, ensuring superior customer service is of paramount importance. With GlobalLink’s MT solutions, customer service reps for any e-commerce organization can handle any type of customer communication– from simple questions about returns or escalating product issues/product hazards quickly – from any customer around the world.
Recommended Solutions
- Raw MT - Understand What the Customer is Asking
- MT + Post Editing - Ensure a high-quality formal response is sent back to the customer
Consumer Surveys
GlobalLink’s MT solutions enable global retailers to use the right tone of voice to obtain customer feedback to ensure higher engagement efficiently.
Recommended Solutions
Regional Localization
Many organizations need an efficient way to adapt content to different dialects in different regions. For example, something as simple as taking content from their UK site and localizing it to US English. GlobalLink’s MT for Retail enables these organizations to strategically allocate budget to make the main messaging consistent across any language while making the changes needed to fine tune for specific regions.
Recommended Solutions
- MT Powered Spelling and Character Conversion
- MT + Post Editing
Internal Emails
Many major global organizations have operations in different parts of the world. The challenge is that most of these employees in these various offices can’t communicate in a universal language. GlobalLink’s MT solutions can help these organizations seamlessly translate and facilitate internal communications securely without exposing company emails to external vendors.
Recommended Solutions
- AI Portal
- Raw MT in GlobalLink PD
Ts & Cs
The flexibility of our MT solutions allows your organization to translate foreign language T & Cs for understandability purposes or product high-quality translations of T & Cs for legally binding contracts.
Recommended Solutions
- Raw MT for Understandability
- MT + Post Editing (full) for High-Quality Contracts
User-Generated Content
User-generated content, such as social media comments and product reviews, is a lifeline for many retailers. GlobalLink MT solutions enable these retailers to moderate their social channels and reviews to know what their customers across the world are saying.
Recommended Solutions
- Raw MT for Social Media Comments
- MT + Post Editing to Promote Featured Reviews on their Site
Product Descriptions
GlobalLink’s MT services offer retailers the flexibility to translate different product descriptions – from thousands of SKUs to high-quality copy for a small catalog of styles.
Recommended Solutions
- Raw MT for high volumes of SKUs
- MT + Post Editing for High-Priority Products in Key Markets
Tech Specs
Our MT solutions allow businesses to handle the highly structured nature of documentation, user manuals, technical product specifications, and care label content. These solutions result in more significant savings in translation cost and turnaround time while meeting regulatory, governmental, or legal obligations in different markets.
Recommended Solutions
- MT+Full Post Editing - Tailored to meet technical specifications & cultural nuances
- MT+Light Post Editing - Grammatically accurate and error-free content
Gisting of Large Documents
GlobalLink’s AI portal offers an MT solution for understandability, particularly for organizations acquiring companies in different regions. This solution allows them to translate all documentation from the acquired company from a language not used currently by the organization.
Recommended Solutions
- AI Portal – To quickly realize the gist of different documents
